Victoria Bloomfield Nails & Beauty 
Terms & Conditions

RULES FOR ONLINE CONDUCT

By using our service, you agree that you will not attempt to undermine the integrity of this web site or company.
These terms and conditions apply to the use of this website and by accessing this website and/or making a booking or purchase you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website.

Before you place an order for products or services, if you have any questions relating to these terms and conditions please do not hesitate to contact us.

CANCELLATION POLICY

The following terms apply to all appointments made for Monday to Saturday. At least 48 hours’ notice is requested if you need to cancel or change your appointment. Otherwise the late cancellation costs as laid out below will be charged.
Cancellation / Change of treatment times within 48 hours of your booking will incur a charge of 50% of the full treatment value. 

If your appointment is canceled without notice, our treatment(s) will be charged at full cost. If part of a booking is cancelled or changed after arrival, the full cost of the treatment(s) as booked will remain payable upon departure.
Cancellations should be made by calling us or texting on 07757 757 573. If you are cancelling outside of normal working hours – you may cancel by email (info@victoriabloomfield.co.uk) but this should be followed up by telephone during normal working hours.

As we are unable to judge reasons for change, cancellation, clients are reminded that no exceptions to the above conditions will be made and that any booking made with Victoria Bloomfield Nails & Beauty (verbal or written) forms a legally binding contract.

OUR RIGHT TO CANCEL

In unusual circumstances we may need to cancel your booking. In the event that we cannot fulfil your appointment, we will contact you by telephone and arrange a full refund of your deposit.

GIFT VOUCHERS

Gift Vouchers are non-refundable and are valid for six months from the purchase date and will not be accepted after the expiry date. Vouchers cannot be redeemed for cash.
Late cancellation and “failure to show” terms as laid out above also apply to gift vouchers – which will be voided should you fail to give the required notice. Please check required notice periods based on the value of the booked treatment(s).

REFUNDS

We do not offer refunds for any completed services. However if you are in any way dissatisfied with any aspect of your experience, please contact us. We will try our utmost to resolve any problems.

CALL OUT FEE

There is a minimum call out fee of £30 for all bookings within a five mile radius of Westerham. The minimum booking fee outside the five mile radius is £35, and a £5 petrol surcharge may apply depending on the distance (Please enquire for more information).

PARKING

Car Parking must be provided at your location. If free parking is not available, a parking permit must be provided or parking cost must be covered by the client.

PRIVACY POLICY

We will treat all your Personal Information as confidential. We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation.